Follow us on
Presented by

Frequently Asked Questions

Enter below the word you want to find inside the FAQs, or expand the topics in the list below.


I. General Event Information

1.Where and when is the 2018 FIFA World Cup™ being held?

The 2018 FIFA World Cup™ will take place in Russia from 14th June to 15th July 2018. There are 12 FIFA World Cup™ venues. For further information please click on the link below:

http://www.fifa.com/worldcup/destination/index.html

2.Which teams are taking part?

There will be a total of 32 national teams participating in the 2018 FIFA World Cup™ including Russia (the host nation). The remaining 31 teams are determined based on their success in qualifying matches taking place around the world throughout 2016 and 2017.

3. What is the Match schedule?

The Match Schedule is the schedule according to which all Matches of the 2018 FIFA World Cup™ will be played. Please note that the Match Schedule may be modified from time to time, should this happen the updated information will be reflected on the website. Please click on the link below to connect you to the official Match Schedule:

http://resources.fifa.com/mm/document/tournament/competition/02/66/71/62/2018fwc_matchschedule_02092016_en_neutral.pdf

II. General Ticketing Information

1.What is the official sales outlet established by FIFA for the Sale of Tickets?

All Tickets available for the purchase by the general public are exclusively available on www.fifa.com/tickets and during the Last Minute Sales Phase (please see section “Sales Phases”) in the FIFA Venue Ticketing Centres in Russia. Within FIFA.com, in addition to the different types of Tickets available, it is also possible to purchase Match-ticket inclusive official hospitality packages on www.fifa.com/hospitality.

2.Where else can I get Tickets? I have found a website offering Tickets for the 2018 FIFA World Cup Russia™. How do I know it is a legitimate sales channel?

No other websites or parties have any rights to legitimately sell Tickets for the 2018 FIFA World Cup™. If you see any other website offering Tickets for the 2018 FIFA World Cup™ you can be certain that this is not a legitimate sales channel. Please note that any Tickets obtained from any other source (for example, unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically rendered void and invalid and do not entitle the Ticket Holder to enter the Stadium or to any refund or further compensation. Upon request from FIFA, Ticket Holders must explain how, from whom, for what consideration and from where they obtained their Tickets.

3.What is the FIFA World Cup Ticketing Centre?

The FIFA World Cup Ticketing Centre (“FWCTC”), a trading name of the official agent and service provider appointed by FIFA for the sale of tickets to the 2018 FIFA World Cup™ and its Russian subsidiary.

4.Do I have to apply for any documents other than a Ticket to access a Stadium?

 Yes, other personalised identification documents (Fan ID) are required by the Russian authorities for safety and security reasons in connection with the 2018 FIFA World Cup™ pursuant to the Federal Law No. 108-FZ of 7 June 2013 including as a precondition for the access to  a Stadium (together with the Ticket). Please visit the website www.fan-id.ru for further information.

5. Is FIFA responsible or involved in the application, issuance or use of other personalised identification documents required by the Russian authorities?

No, FIFA is not at all involved in the application, issuance or use of any other personalised identification documents as required by the Russian authorities. Such application and issuance process is entirely independent from FIFA and the FIFA World Cup Ticketing Centre (“FWCTC”). The personalised identification documents cannot be collected at the Stadium Ticketing Centres or the FIFA Venue Ticketing Centres. FIFA and the FIFA World Cup Ticketing Centre (FWCTC) do not assume any whatsoever liability or responsibility in respect of the application, issuance and use of such identification documents (Fan ID). FIFA shall incur no liability whatsoever for (i) failure to perform or improper performance of its obligations under the Ticket Sales Agreement (except for the cases of willful misconduct) and/or (ii) any damage incurred by the Ticket Holder in case where such failure to perform or improper performance of obligations took place or the damage was incurred as a result of or in connection with the Fan ID operation (including, without limitation, the development, issuance, support, operation, delivery, verification and use of such Fan IDs irrespective of the person actually performing such operations). For further information, please visit the website www.fan-id.ru.

III. Ticket Application

1. How do I apply for the purchase of Tickets online?

Visit 2018 FIFA World Cup™ ticketing website at www.fifa.com/tickets. In order to apply online you first need to open an account at www.fifa.com/tickets. Once this has been completed you will have the ability to apply for Tickets via www.fifa.com/tickets. To apply for Tickets, please refer to the “Apply for Tickets” menu item on www.fifa.com/tickets.

2.What is the minimum age for the application of Tickets?

You must have turned 18 years of age when you submit to FIFA a Ticket Application.

3.Is it possible to cancel or change my Ticket Application?

During the Random Selection Draw Sales Period in Sales Phases (1) and (2), the Ticket Application may be changed or cancelled by the Ticket Applicant after submission until the applicable Sales Period closing dates (please see section “Sales Phases”). If you applied online, please log into your Ticketing Account. Upon entering the site you will be presented with a summary of your Ticket request(s) (within the “My Requests” section) together with the functionality to edit your request(s).

During the First Come First Served Sales Period in Sales Phases (1) and (2) and during the Last Minute Sales Period, it will not be possible to cancel or change Ticket Applications after they are submitted, as these transactions are concluded immediately if the requested Tickets are available.

4.What happens if my Ticket Application Form is inaccurate, late or incomplete?

If your Ticket Application Form is inaccurate, late or incomplete your application will be rejected. If FIFA detects this after a Ticket Confirmation has been provided, FIFA may terminate the purchase and cancel the Tickets allocated. Therefore, please ensure you have filled in your Ticket Application Form as carefully as possible.

Please note, the misrepresentation of the fulfilment of a personal condition (please refer to sections "Special Access Tickets" and “Ticket Categories”) required for the purchase or use of a Ticket by you or any of your Guests represents a material breach and FIFA may cancel any Tickets reflected in the relevant Ticket Confirmation.

Should FIFA detect, even after the purchase confirmation, any breach or circumvention of the Ticket Sales Regulations or the General Terms and Conditions for the Use of Tickets, the purchase may be terminated and all Tickets allocated to the Ticket Application will be cancelled. In such case, pursuant to section 15 of the Ticket Sales Regulations, the Ticket Applicant will be required to pay either an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate Price of the cancelled Tickets. FIFA reserves any additional rights.

5.What happens with my Ticket Application after its submission?

During the Random Selection Draw Sales Periods, football fans may apply for Tickets at any time. It makes no difference when the application is submitted, so long as it is submitted prior to the end of the respective Random Selection Draw Sales Period, as all applications will all be processed together. If demand exceeds the number of available Tickets for a given Match and/or Ticket category, then Random Selection Draw(s) will take place at the end of the Random Selection Draw Sales period to determine which applicants will be allocated Tickets. All successful, partially and unsuccessful Ticket Applicants will be notified of the outcome of their applications.

6.What is the meaning of the colours and explanations indicating the demand or availability in the “Select Your Tickets” section in the Application Form at www.fifa.com/tickets?

The colours (green, red, yellow and grey) and corresponding explanations given in the “Select Your Tickets” section in the Ticket Application Form at www.fifa.com/tickets indicate the probability of a successful Ticket Application at the time of your application. The displayed indications are depending on the Sales Phase as follows:

During the Random Selection Draw Sales Periods in Sales Phases (1) and (2) the colours and the explanations indicate, in general the level of demand for Tickets based on the number of applications received per Match and category, and have the following meanings:

Colour

Explanation

Meaning

Green

Low Demand

At the time of accessing the website, the respective Ticket product is not oversubscribed and therefore, at that point in time, the success of the application appears likely, although circumstances may change based on the total number of applications received prior to the closing of the Random Selection Draw period, and in any event, results will be dependent on any Random Selection Draws.

 

Yellow

Medium Demand

At the time of accessing the website, the respective Ticket product is not heavily oversubscribed and therefore, at that point in time, a success of the application appears uncertain. There are many more Ticket Applicants seeking Tickets than there are Tickets presently available for the general public.  Circumstances may still change based on the total number of applications received prior to the closing of the Random Selection Draw period. Results will be dependent on the Random Selection Draws.

 

Red

High Demand

At the time of accessing the website, the respective Ticket product is already heavily oversubscribed and therefore, at that point in time, the success of the application appears very unlikely.  There are vastly more Ticket Applicants seeking Tickets than there are Tickets presently available for the general public.  Results will be dependent on the Random Selection Draws.

During the First Come First Served periods in Sales Phases (1) and (2) and the Last Minute Sales Phase the colours and the explanations indicate the availability of Tickets for a Match and category and have the following meanings:

Colour

Explanation

Meaning

Green

Reasonable Availability

At the time of accessing the website, the respective Ticket product is still available and therefore, at that point in time, a successful application appears likely.

Yellow

Medium Availability

At the time of  accessing the website, a limited number of the respective Ticket product is still available and therefore, at that point in time, your application should still be successful.

Red

Low Availability

At the time of accessing the website, a small quantity of the respective Ticket product is still available and therefore, at that point in time, your application may still be successful.

Grey

Currently unavailable

At the time of accessing the website, the respective Ticket product is not available and therefore, at that point in time, your application will not be possible.

Please note that the colours and explanations given by FIFA are mere indications of the probability of a successful application which are designed to inform customers on the current sales/demand status. The colours and explanations are BY NO MEANS A GUARANTEE that a chosen Ticket product is or is not available at the time of the application or that your application will be successful. In any case, a successful application requires full payment and due to many factors, such as the possibility of simultaneously submitted Ticket Applications by other customers or simultaneously released Tickets, the availability and demand situation is reflected only for the time of your access and may change at any point of time thereafter.

The information stated at www.fifa.com/tickets relating to the availability in the “Selected Your Tickets” section does not represent a public offer by FIFA in respect of a purchase of Tickets.

7.Does the information stated at www.fifa.com/tickets represent a public offer by FIFA?

No, the information stated at www.fifa.com/tickets  does not represent a public offer by FIFA in respect of a purchase of Tickets. None of the information stated at www.fifa.com/tickets shall be regarded or construed as a public offer by FIFA in respect of a purchase of Tickets.

8.I represent a corporation, and would like to buy Tickets, how can I apply?

All Tickets made available by FIFA for sales on www.fifa.com/tickets or during the Last Minute Sales Phase in the FIFA Venue Ticketing Centres in Russia are exclusively offered to members of the general public and not to corporations or further entities, respectively for business entertainment or commercial purposes. If you represent a corporation, you may be interested to contact MATCH Hospitality AG to purchase hospitality packages which are made available to corporate customers, more information can be found on http://hospitality.fifa.com/hospitality2018/home.

9.I represent an amateur team, and would like to purchase Tickets for a group of people. How can I apply for Tickets for my group?

All Tickets made available by FIFA for sales on www.fifa.com/tickets or during the Last Minute Sales Phase in the FIFA Venue Ticketing Centres in Russia are exclusively offered to members of the general public and not to larger groups or teams. However, you may apply for up to 4 Tickets per Match for a maximum of 7 Matches Alternatively, you may apply for a maximum of 4 Team Specific Ticket Series for the team of your choice (in case you apply for Conditional Supporter Tickets, your application may cover a series of up to 8 matches). If you represent a larger group or team beyond such limits, you may be interested to contact the FIFA World Cup Ticketing Centre (FWCTC) with your request

10.If I request a Conditional Supporter Ticket (CST) what happens if my team does not progress to the next round and I have Tickets confirmed for those rounds?

If your team does not progress to certain stages of the Second Round, your right to be provided with, and use, the ordered Conditional Supporter Ticket for Second Round Matches which take place following the elimination of the PMA will automatically cease to exist.

In such cases you will be entitled to a refund of the Ticket price (minus handling fee) of those Tickets in which your team does not participate. A standard handling fee of US Dollars 10.00 (ten United States Dollars or the corresponding amount in Roubles) per customer/guest will be deducted from the refund. Please note that this refund will not be processed immediately after your team is eliminated. The FIFA World Cup Ticketing Centre (FWCTC) will endeavour to process all refunds by 30 September 2018. Refunds can only be processed onto the payment card that was used in the original transaction. The FWCTC recommends that when registering your payment card details with your request you use a payment card that does not expire before September 2018.

IV. Customer Information / Personal Data

1.What customer information do I have to provide along with my Ticket Application?

TOPS002 All Ticket Applicants applying for Tickets online or via downloadable Ticket Application Form must provide the following information for themselves and all their Guests:

Title

First Name

Middle Name or patronymic (for Russian residents only)

Full Surname

Date of Birth

Nationality

Passport / ID number

Country of Residence

In addition all Ticket Applicants must provide the following information for themselves only (not for their Guests):

Home Address (no P.O. Boxes)

Contact Details (email address, mobile telephone number and home telephone number)

Preferred language

Payment Details (see below)

2.Why do I have to provide all this information along with my application?

TOPS002 The personal details are required in order to facilitate the successful processing of applications and the distribution of Tickets. Your contact details will also be utilised to provide you with important information regarding your Ticket Application. The personal data that you submit will, subject to applicable law, be used, processed, stored, and transferred to third parties (located both within and outside of Russia) for purposes relating to Ticket sales and allocation procedures, any relevant safety and security measures and/or rights protection measures in connection with the 2018 FIFA World Cup™. We seek your consent to this use of the data as part of the application process. If a Ticket Application is unsuccessful or rejected, the Ticket Applicant may request deletion of the personal data provided by contacting the FIFA World Cup Ticketing Centre (FWCTC). The data may also be requested by the Russian authorities in connection with the application and issuance of other personalised identification documents (Fan ID) as required by the Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013.

3.Why do I have to provide my passport or National ID reference for myself and for my Guests?

TOPS002 The data is required for purposes relating to Ticket allocation procedures, relevant safety and security measures and rights protection measures in connection with the 2018 FIFA World Cup™. Therefore, it is one of the mandatory details to be provided in order to complete your application and identify your Guests.

4.I do not have a passport or National ID, what should I do?

TOPS002 If you do not have a passport or National ID, it would be necessary to obtain those prior to submission of a Ticket Application.

5.My Guests do not have a passport or National ID, what should I do?

If you do not have any form a passport or National ID for your Guests, it would be necessary for your Guests to obtain those prior to submission of a Ticket Application.

6.What happens to my data once the process is complete? Will my personal details be kept even if my application isn’t successful?

The personal data will be used, processed, stored and transferred to third parties designated by FIFA (located both within and outside of Russia) due to operational, safety and security measures in connection with the 2018 FIFA World Cup™, in compliance with the applicable laws. The data may also be requested by the Russian authorities in connection with the application and issuance of other personalised identification documents (Fan ID) as required by the Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013. If a Ticket Application is unsuccessful or rejected, the Ticket Applicant may request deletion of the personal data provided by contacting the FIFA World Cup Ticketing Centre (FWCTC).

If the Ticket Applicant provides specific consent in the Ticket Application Form, his/her personal data may also be used for purposes relating to other products and services of FIFA or third parties determined by FIFA, in connection with commercial activities that may be of interest to the Ticket Applicant.

7.I am applying for Tickets for my child/children and they do not yet have their own passport or National ID, what can I do?

We understand that you want to attend the 2018 FIFA World Cup™ with your child who does not have a passport or National ID. We must advise that the provision of a passport or National ID is mandatory for all Ticket purchases and therefore we recommend that you obtain such a passport or National ID for your child prior to submission of a Ticket Application.

V. Sales Phases / Sales Process

1.When can I apply for Tickets?

In order to ensure a fair and transparent allocation of Tickets, the procedure for Ticket allocation for the 2018 FIFA World Cup™ has been divided into three phases. The dates given below are all subject to possible change without prior notice which will be communicated on www.fifa.com/tickets.

Sales Phases

Period

Sales Phase (1)

 

Random Selection Draw

14/09/17 – 12/10/17

First Come First Served

16/11/17 – 28/11/17

Sales Phase (2)

Random Selection Draw

05/12/2017 – 31/01/18

First Come First Served

13/03/18 – 03/04/18

Last Minute Sales Phase

18/04/18 – 15/07/18

The first Tickets for the 2018 FIFA World Cup™ will go on sale from 14 September 2017 onwards. During Sales Phase (1), fans will be able to request Tickets on a Random Selection Draw basis for categories 1-4 from 14 September 2017 until 12 October 2017 and on a First Come First Served basis from 16 November 2017 to 28 November 2017.

Sales Phase (2) will commence four (4) days after the Final Draw on 5 December 2017 when football fans will know where their respective teams will be playing. During Sales Phase (2), fans will be able to request Tickets on a Random Selection Draw basis for categories 1-4 from 5 December 2017 to 31 January 2018 and on a First Come First Served basis from 13 March 2018 to 3 April 2018. During Sales Phase (2), fans will be able to buy Tickets based on the date and venue of a Match and, for First Round Matches only, the teams playing in such Match.

In the Last Minute Sales Phase from 18 April 2018 up until the final Match day of the 2018 FIFA World Cup™ (i.e. on 15th July 2018), Tickets will be available online and, from a certain date determined by FIFA at a later stage onwards up until the final Match day of the 2018 FIFA World Cup™, Tickets will also be available Over-the-Counter at the designated FIFA Venue Ticketing Centres.

2.How does a Random Selection Draw Sales Period work?

During the Random Selection Draw Sales Periods in Sales Phases (1) and (2), Ticket Applicants may submit their Ticket Application at any time throughout the respective Random Selection Draw Sales Period, without any preference given in respect of the date of the submission (i.e. earlier submissions will not be preferred and do not have better chances of success than later submissions). During such Sales Period, Ticket purchases are not processed as a real-time transaction, but FIFA will collect all Ticket Applications submitted during the entire Random Selection Draw Sales Period for the allocation of Tickets at a predetermined date.

If demand for Tickets does not exceed the available inventory for a given Match and/or Ticket Category, then the available Tickets will be allocated directly to those Ticket Applicants that have submitted an application for the respective Match and/or category. If demand for Tickets exceeds the available inventory for a given Match and/or Ticket Category, then Random Selection Draw(s) will take place to determine which Ticket Applicants will be allocated Tickets. All successful, partially and unsuccessful Ticket Applicants will be notified of the outcome of their applications.

3.Who determines which Ticket Applicants are successful and receive Tickets?

During the Random Selection Draw Periods in Sales Phases (1) and (2), in case demand for Tickets exceeds the available inventory for a given Match and Ticket Category, Random Selection Draw(s) will be conducted to determine the successful Ticket Applicants. All Random Selection Draws to determine the successful Ticket Applicants will follow established algorhithms to ensure fairness. The Random Selection Draws are observed and confirmed by an authorized public notary.

The inventory remaining after a Random Selection Draw Phase will be made available in the next First Come First Served Sales Period, where Tickets purchases are processed as a real-time transaction to the extent that inventory remains available.

4.How does a First Come First Served Sales Period work?

During the First Come First Served Sales Periods in Sales Phases (1) and (2), Ticket Applicants may submit their Ticket Application at any time throughout the respective First Come First Served Sales Period, with preference given in respect of the date and time of the submission (i.e. earlier submissions will be preferred and do have better chances of success than later submissions). During such Sales Period, Ticket purchases are processed as a real-time transaction, i.e. available Tickets will be allocated directly to the Ticket Applicants. All successfully purchased Tickets will be confirmed immediately to the Ticket Applicants.

5.How does the Last Minute Sales Phase work?

In the Last Minute Sales Phase, Tickets will be available online and, from a certain date determined by FIFA at a later stage onwards up until the final Match day of the 2018 FIFA World Cup™, Tickets will also be available Over-the-Counter at the designated FIFA Venue Ticketing Centres. All Tickets will be allocated to Ticket Applicants on a First Come First Served basis (please see Section “First Come First Served Sales Period”).

VI. Ticket Products

1.What types of Tickets are available for the general public?

TOPS001 There will be four types of Tickets available for the 2018 FIFA World Cup™.

Ticket Product Description

Individual Match Tickets - IMT

These are Tickets for a specific Match, which are available for all Matches (Match No. 1 to Match No. 64).

Venue Specific Ticket Series - VSTs

VSTs are Ticket strips for a specific venue (i.e. Stadium). In the host city of Moscow, FIFA will make available two separate VST Ticket strips, one for the Luzhniki Stadium and one for the Spartak Stadium. The VST Ticket strips include the Group Matches (not including the Opening Match), Round of 16 and 3rd Place Match played at the specific venue of the client’s choice. No Tickets for the Opening Match, any Quarter Final Match or Semi Final Match or the Final are contained in any VSTs. VST Ticket strips are designed to allow you to enjoy such Matches included in the selected VST Ticket strip and which are hosted in a specific stadium of the 2018 FIFA World Cup™.

Please note that each VST Ticket strip includes a certain number of Tickets. Therefore, the Ticket Application will only identify the Venue of the client’s choice, and the purchase will include such Tickets included in the VST Ticket strip. The Matches included and excluded in each VST Ticket strip are specified in the table on www.fifa.com/tickets.

Each VST Ticket strip grants the Tickets necessary for one person to attend the included Matches. A VST Ticket strip must be purchased for each Guest intending to attend the Matches reflected in the respective VST Ticket strip.

Please note that VSTs will not be available during the Last Minute Sales Phase.

Team Specific Tickets Series - TSTs

TSTs are Ticket strips to follow the national team of your choice. The TSTs will not always include all Matches played by the chosen national team, but only the number of Matches included in the package which you have purchased. This means that, depending on which TST you applied for, your TST may include between three Matches (so called TST3 including only the three Group Matches) and seven Matches (so called TST7 including all Group Matches, the Round-of-16 Matches, the Quarter-Final Matches, the Semi-Final Matches and the Final) as explained in the Ticket Application Form. The TST purchased guarantees the customer Tickets for Matches of such rounds of the 2018 FIFA World Cup™ included in the specific TST package purchased by the customer, regardless of whether the Team itself qualifies. Information about how many Tickets and which Matches are included in each TST can be found in the table in the Ticket Application Form on www.fifa.com/tickets.  TST Ticket strips are designed to allow you to follow the team of your choice and to enjoy the 2018 FIFA World Cup™ throughout all tournament rounds selected in your TST Ticket strip allowing you to plan your trip and confirm the round of Matches you will have Tickets to attend.

Please note that the Ticket Application Form and the Ticket Confirmation will only identify the national team and the number of Matches of your choice and the purchase will include all Tickets included in the requested TST Ticket strip.

Supporter Tickets – ST

Conditional Supporter Tickets - CST

Supporter Tickets and Conditional Supporter Tickets are Tickets sold to “Recognised Supporters” of the teams playing the respective match (determined on the basis of the requirements of such participating member association), which come out of the 8% allocation made available to each of the teams playing.

 

 

Ticket Product

 

Sales Phase 1

Sales Phase 2

Last Minute Sales Phase (18/04/2018 – 15/07/2018)

RSD (14/09/2017 – 12/10/2017)

FCFS (16/11/2017 – 28/11/2017)

RSD (05/12/2017 – 31/01/2018)

FCFS (13/03/2018 – 03/04/2018)

Individual Match Tickets (IMTs)

On sale

On sale

On sale

On sale

On sale

Venue Specific Ticket Series (VSTs)

On sale

On sale

On sale

Tbc

 

Team Specific Ticket Series (TSTs)

On sale

On sale

 

 

 

Supporter Tickets (ST)

 

 

On sale

 

 

2.Which Matches are included in Venue Specific Ticket Series (VSTs)?

VSTs are Ticket strips for a specific venue. These strips include the Group Matches (not including the Opening Match), Round of 16 and 3rd Place Match played at the specific venue of the client’s choice . No Tickets for the Opening Match, any Quarter Final Match or Semi Final Match or the Final are contained in any VSTs.

The following table sets out the Matches comprised in a VST offered for the different venues:

Venue

Total Matches

Opening Match

(Match No. 1)

Group Matches

(Matches no. 2-48)

 

Round of 16

(Matches No. 49-56)

 

Quarter Final

Matches No. 57-60)

 

Semi Final

Matches no. 61 & 62)

3rd Place

(Match No. 63)

Final

(Match No. 64)

 

Ekaterinburg

 

4

n/a

 

4

n/a

 

n/a

n/a

n/a

n/a

 

Kaliningrad

 

4

n/a

 

4

n/a

n/a

 

n/a

n/a

n/a

 

Kazan

 

5

n/a

4

1

Not included

 

n/a

n/a

n/a

Moscow Luzhniki

 

4

Not included

 

3

1

n/a

 

Not included

 

n/a

Not included

 

Moscow Spartak

 

5

n/a

 

4

1

n/a

 

n/a

n/a

n/a

 

Nizhny Novgorod

 

5

n/a

 

4

1

Not included

 

n/a

n/a

n/a

 

Rostov-On-Don

 

5

n/a

 

4

1

n/a

 

n/a

n/a

n/a

 

Saint Petersburg

 

6

n/a

 

4

1

n/a

 

Not included

 

1

n/a

 

Samara

 

5

n/a

 

4

1

Not included

n/a

n/a

n/a

 

Saransk

4

n/a

 

4

n/a

 

n/a

 

n/a

n/a

n/a

Sochi

 

5

n/a

 

4

1

Not included

 

n/a

 

n/a

n/a

 

Volgograd

 

4

n/a

 

4

n/a

n/a

n/a

 

n/a

n/a

 

NOTE: VSTs include all Group Matches (with the sole exception of the Opening Match which is not included in the VST for the Luzhniki Stadium in Moscow), Round of 16 and 3rd Place Match, played at the specific venue.  They do not include the Opening Match, any Quarter Final Match, Semi Final Match or the Final irrespective of the venue such Match is played.

Please refer to the Match Schedule for the dates and times of Matches in each stadium by following the link below:

http://resources.fifa.com/mm/document/tournament/competition/02/66/71/62/2018fwc_matchschedule_02092016_en_neutral.pdf

3.Does the Venue Specific Ticket Series (VST) for the Luzhniki Stadium in Moscow include the Opening Match?

No, the Opening Match is not included in the VST for the Luzhniki Stadium in Moscow.

4.Does the Venue Specific Ticket Series (VST) for the Luzhniki Stadium in Moscow include the Final Match?

No, the Final is not included in the VST for the Luzhniki Stadium in Moscow.

5.Does the Venue Specific Ticket Series (VST) for the respective venues include the Quarter Final and Semi Final Matches?

No, the Quarter Final Matches and Semi Final Matches are not included in the VST for the respective venue.

6.Does the Venue Specific Ticket Series (VST) for Saint Petersburg include the 3rd Place Match?

Yes, 3rd Place Match is included in the VST for Saint Petersburg.

7.Which Matches are included in a Team Specific Ticket Series (TSTs)?

TOPS003 TST are Ticket strips to follow the national team of your choice. Depending on which TST you applied for, your TST includes between three Matches (so called TST3) and seven Matches (so called TST7). The TST purchased guarantees you Tickets for Matches of such rounds of the 2018 FIFA World Cup™ included in the specific TST Ticket strip purchased by you, regardless of whether the team itself qualifies. Information about how many Tickets and which matches are included in each TST Ticket strip can be found in the table below and are specified in the table on www.fifa.com/tickets.

The following table sets out the different TST Ticket strips offered by FIFA and the number of Tickets included in such TSTs:

TST Code (TST)

TST product (Matches included in the TST)

No. of Tickets

 

TST3

Group Matches

3

TST4

Group Matches + Round of 16

4

TST5

Group Matches + Round of 16 + Quarter-Final

5

TST6

Group Matches + Round of 16 + Quarter-Final + Semi-Final

6

TST7

Group Matches + Round of 16 + Quarter-Final + Semi-Final + Final

7

To learn which Matches are included in each type of TST, please check the answers to questions “What types of Tickets are available for the general public?” and “What happens with my TST if the team of my choice is eliminated?”.

8.To apply for a TST, may I only apply for the national team corresponding to my nationality or residency?

TOPS003 No, irrespective of your nationality and the country you reside in, you may choose a national team of your choice.

9.Does the Team Specific Ticket Series (TST3 to TST7) for Russia and Team A2 include the Opening Match?

TOPS003 Yes, the TST for Russia and Team A2 includes the Opening Match held in the Luzhniki Stadium in Moscow. As set forth in the section “Ticket Prices”, the prices for the TST Ticket strip for Russia and Team A2 are higher than for other TST Ticket strips due to the Opening Match Premium which is added.  For Team A2 the Opening Match Premium will be added following the Final Draw once the participating Team is known.

10.Does the Team Specific Ticket Series comprising seven Tickets (TST7) for any team include the Final?

TOPS003 Yes, the Team Specific Ticket Series comprising seven Tickets (TST7) for any team includes a Ticket for the Final held in the Luzhniki Stadium in Moscow . This is the case regardless whether or not the team of your choice will advance to the Final.

11.Does the Team Specific Ticket Series comprising three to six Tickets (TST3 to TST6) for any team include the Final?

TOPS003 No, the Team Specific Ticket Series comprising three to six Tickets (TST3 to TST6) for any team do NOT include a Ticket for the Final held in the Luzhniki Stadium in Moscow. This remains the case regardless whether or not the team of your choice will advance to the Final or any round of the tournament not included in your TST Ticket strip.

It will not be possible to enhance the TST Ticket strip (TST 3 to TST6) for additional Matches of the team of your choice. The TST3 to TST6 for any team do also NOT grant any type of option to purchase a Ticket for the Final or any round of the tournament not included in your TST Ticket strip in addition to your respective TST Ticket strip, regardless of whether or not the team of your choice will advance to such rounds of the tournament.

12.Does the Team Specific Ticket Series comprising three to six Tickets (TST 3 to TST 6) for any team grants the option to purchase additional Tickets if the team of your choice advances to later rounds?

TOPS003 No, the Team Specific Ticket Series comprising three to six Tickets (TST3 to TST6) include only the Tickets contained in the original TST Ticket strip purchased by you. It will not be possible to enhance the TST Ticket strip (TST 3 to TST6) for additional Matches of the team of your choice. Also no option to purchase additional Tickets for later rounds is granted regardless whether or not the team of your choice will advance to the Final or any round of the tournament not included in your TST Ticket strip.

13.What happens with my TST if the team of my choice is eliminated?

TOPS003 If the team of your choice is eliminated and your TST includes rounds after your team has been eliminated, your TST will remain valid for such round or rounds dependent on the TST product of your choice to follow the team that progresses into the next round of the 2018 FIFA World Cup™ as indicated below.

.

 

TOURNAMENT STAGE

TICKETS RECEIVED PER TST SERIES

 

If your team participates in this tournament stage

 

If your team does not progress to this stage in the tournament

 

Group Match

A Ticket for each of your Team’s 3 Group Matches (all 32 Teams that qualify for the 2018 FIFA World Cup™ will play their corresponding 3 Group Matches).

 

Round of 16 Match

 

Ticket to your team’s Round of 16 Match

 

A Ticket for the Round of 16 Match to follow the winner of your teams group.

 

Quarter-Final Match

Ticket to your team’s Quarter-Final Match

 

A Ticket for the Quarter-Final Match to follow the winner of the previous Match attended

 

Semi-Final Match

 

Ticket to your team’s Semi-Final Match

 

A Ticket for the Semi-Final Match to follow the winner of the previous Match attended

The Final

Ticket to the Final

 

14.I bought a TST Ticket strip comprising later rounds and my team of choice has been eliminated. Can I make the choice which other team to follow in later rounds?

TOPS003 No. Your TST will remain valid for such Matches included in your TST, but the determination of which Matches and winning team(s) to follow is done automatically as set out in the table also displayed in the Ticket Application Form.

In case the team of your choice is eliminated in the Group Matches, your TST will remain valid for the Match of the winner of the group of your team. In case the team of your choice is eliminated in a later round of the 2018 FIFA World Cup™, your TST will remain valid for the Match of the winner of the respective Match up to the last round included in your TST Ticket strip.

15.I bought a TST. What happens if the team of my choice does not qualify for the 2018 FIFA World Cup™?

TOPS003 If the team of your choice does not qualify for the 2018 FIFA World Cup™, FIFA will refund the payment made by you for your TST less an administration fee of US Dollars 10.00 (ten United States Dollars or the corresponding amount in Roubles).

16.What specific types of Tickets are available for me as a supporter of a Participating Member Association?

As supporter of one of the Participating Member Associations, you may apply to purchase Supporter Tickets (STs) and Conditional Supporter Tickets (CSTs).

Supporter Tickets and Conditional Supporter Tickets are Tickets sold to “Recognised Supporters” of the teams playing the respective match (determined on the basis of the requirements of such particpating member association), which come out of the 8% allocation made available to each of the teams playing.

Supporter Tickets (STs) are Tickets available for each of the three (3) Group Matches that will be played by the Participating Member Association during the Group Stage. Supporter Tickets purchased for Group Stage Matches guarantee you Tickets to the Matches of the Participating Member Association that you selected.

Conditional Supporter Tickets (CSTs) are Tickets available for each of the four (4) Second Round Matches that could potentially be played by the Participating Member Association in the Round of 16, the Quarter Finals, the Semi Finals, the 3rd Place Match and the Final.

Tickets for the Second Round Matches will remain conditional upon your team qualifying for the respective round of the tournament corresponding to the Ticket purchased. Please note that Participating Member Associations’ Supporters will be able to apply for the 3rd Place Match and the Final, keeping in consideration that the Participating Member Association will only play one of the two matches.

VII. Ticket Categories

1.Which Ticket Categories are offered by FIFA?

There will be four price categories offered for the 2018 FIFA World Cup™.
Individual Match Tickets and Venue Specific Ticket Series are offered in categories 1 to 4; Team Specific Ticket Series, Supporter Tickets and Conditional Supporter Tickets are offered in categories 1 to 3.

Category 1

This is the highest priced and located in prime areas within the Stadium.

Categories 2 and 3

These are located outside of the Category 1 area.

 

Category 4

This is the most affordable and is reserved exclusively for residents of Russia.

 

2.How does FIFA in general decide which seats belong to which category?

FIFA determines the categorisation of each seat in the Stadium on a Match-by-Match basis. This means that (i) the Ticket Category may vary from Match to Match; (ii) all Ticket Categories may include Stadium seats of the lower and upper tier, (iii) the Ticket Categorisation remains unaffected from any conditions on the Match day, such as weather conditions; and (iv) Ticket Category boundaries may vary from Match to Match. Such differentiation is necessary to secure that the maximum number of Tickets can be made available to football fans.

3.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Ekaterinburg?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

4.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Kaliningrad?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

5.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Kazan?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

6.Where is Category 1, Category 2, Category 3 and Category 4 located in the Luzhniki Stadium in Moscow?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

7.Where is Category 1, Category 2, Category 3 and Category 4 located in the Spartak Stadium in Moscow?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

8.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Nizhny Novgorod?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

9.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Rostov-on-Don?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

10.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Saint Petersburg?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

11.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Samara?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

12.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Saransk?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

13.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Sochi?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

14.Where is Category 1, Category 2, Category 3 and Category 4 located in the Stadium in Volgograd?

To see a stadium image, click here.

Please refer to the Stadium illustrations in order to better understand the location of your Ticket (subject to price category). Please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

Please note that the colours used in the above Stadium Map are entirely unrelated to the colours indicated on your Ticket and the Stadium signage. The corresponding colours on your Ticket and the Stadium signage serve the sole purpose of directing spectators to the correct Stadium entrance to support a smooth Stadium operation on Match days.

15.What is a Category 4 Ticket and how can I purchase Category 4 Tickets?

Category 4 Tickets are the lowest priced category of Tickets and thus are the least expensive. Category 4 Tickets are available to Russian residents only.

16.How and when do I have to provide evidence for my residency to purchase a Category 4 Ticket?

All Category 4 applicants must provide proof of their residence in Russia with their Ticket Application and are required to present such official Russian documents as evidence of residency at the time of Ticket Collection and entry to the Stadium, namely Russian citizens have to provide their ID/passport, which states the address of the residence within Russia and international citizens residing in Russia have to provide their registration card or an utility bill.

VIII. Special Access Tickets

1.Are there Tickets available for Ticket Applicants with Disabilities (Special Access Tickets)?

TOPS004 Yes, in each Stadium and for all Matches FIFA will offer for purchase a dedicated allocation of Tickets for disabled people, people with limited mobility and obese people. These so called Special Access Tickets (SATs) will be offered in four types:

“Wheelchair User” (“W”, for wheelchair users),

“Easy Access Standard” (“ES”, for disabled people, people with limited mobility and people with other medical conditions),

“Easy Standard Amenity” (“AM”, for people with guide dogs or people with a medical condition with assistance dogs and people that need additional leg space due to limited mobility) or

“Obese Persons” (“OP”, Easy Access Extra-Width seats, for people with a BMI that is equal to or exceeds 35 kg/m2).

The location of the available seats for disabled customers varies from Stadium to Stadium.

2.How do I apply for a Special Access Ticket?

TOPS004 All Ticket Applicants applying for a Special Access Ticket may visit the 2018 FIFA World Cup™ ticketing website at www.fifa.com/tickets and apply online for a Special Access Ticket.

In the Last Minute Sales Phase, Special Access Tickets will be available online and, Special Access Tickets will also be available Over-the-Counter at the designated FIFA Venue Ticketing Centres

3.Can I apply for a Ticket for an accompanying person if I apply for a Special Access Ticket?

TOPS004 With the sole exception of obese people, successful disabled Ticket Applicants for Special Access Tickets in the types “Wheelchair Users”, “Easy Access Standard” or “Easy Standard Amenity” will be offered the opportunity to receive on a complimentary basis one additional Ticket for a companion to assist and accompany them to the Match. The companion will be seated as close as possible to the Special Access Ticket customer, however, the exact location of the seat cannot be guaranteed. FIFA cannot ensure that the seat for the companion will be adjacent to that of the Special Access Ticket customer. Please note that it is not possible to request more than one complimentary Ticket per Special Access Ticket.

Customers applying for a Special Access Ticket for the type “Obese People” will not have the right to request a complimentary Ticket for a companion.

4.Which document for the proof of my disability do I have to submit for Special Access Tickets?

TOPS004 Customers who apply for and purchase Special Access Tickets are required to provide the required document as part of the Ticket Application process and must provide proof of eligibility upon Ticket collection and, upon request, at the entrance to the Stadium. Failure to provide proof of eligibility may result in the cancellation of the Tickets. Please be courteous to the other fans, and only apply for these Tickets if you truly require them. They are limited in number due to Stadia configuration.

Acceptable proof of eligibility include

  • Russian Customers (i.e. persons being a resident of Russia): Certificate of degree of disability or medical certificate
  • International Customers (i.e. persons not being a resident of Russia): Medical certificate or proof that is commonly and widely accepted in their country of residence
  • Obese People: Russian Customers/ International customers: Signed doctor´s note stating BMI, Minimum BMI: 35kg/m2.

Please note that permits for accessible (disabled-friendly) parking are not accepted as valid proof of eligibility.

In case of any question in relation to the proof of eligibility, please contact the FIFA World Cup Ticketing Centre (FWCTC).

5.What happens in case of a misrepresentation of a disability?

TOPS004 The misrepresentation represents a material breach of the Ticket Sales Agreement and FIFA may cancel the Tickets. In such case the Ticket Applicant will be required to pay either an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of the cancelled Tickets. FIFA reserves any additional rights.

IX. Seating Aspects

1.How does FIFA decide which seats belong to which category?

FIFA determines the categorisation of each seat in the Stadium on a Match-by-Match basis. This means that (i) the Ticket Category may vary from Match to Match; (ii) all Ticket Categories may include Stadium seats of the lower and upper tier of the Stadium, (iii) the Ticket categorisation remains unaffected from any conditions on the Match day which may have an impact on the use of the seats, such as weather conditions; and (iv) Ticket Category boundaries in a Stadium may vary from Match to Match. Such differentiation is necessary to ensure that the maximum number of tickets can be made available to football fans.

2.Where is my Category 1, Category 2, Category 3 and Category 4 seat located in the respective stadium?

The location of the Ticket Categories is indicated in the Stadium Maps of each Stadium. Please refer to section (“Ticket Categories”) in order to better understand the location of your ticket (subject to price category).

With respect to this, please note that the colours in the Stadium Map illustrate the areas in which seats of a certain Ticket Category may regularly be located. In order to make as many Tickets as possible available for fans and at the same time to secure that the global media and other stakeholders are properly serviced, FIFA may redesign the areas in which seats of a certain Ticket Category are located. Therefore FIFA reserves the right to assign specific seats to a different Ticket Category on a Match-by-Match basis. If you have purchased a certain Ticket Category, your seat will be located in such area as indicated in the Stadium Map for such category, or in an area depicted on the map as included in a higher-priced category. In no instances, your seat will be located in an area as indicated in the Stadium Map for a lower priced Ticket Category.

3.Am I informed about the location of my seat when I purchase a Ticket?

No. You will select the category of the required Ticket, but FIFA will only assign you a specific seat within the chosen category after the conclusion of the purchase.

During Last-Minute Sales, starting on 18 April 2018, seat location information will be provided during the purchase process.

4.I am not happy with the seats I have been allocated. Can I change?

No. It is not possible to request the change of a seat allocated to you.

5.Can I request to sit next to a specific person?

No. However, Tickets for seats requested with one Ticket Application will, wherever possible, be allocated adjacent to one another. Seats assigned to a Ticket Applicant may be located in different Sections, rows or blocks of seats in the Stadium.  FIFA cannot provide adjacent seats to persons submitting separate Ticket Application Forms. In any case, please note that any specific seating order cannot be guaranteed by FIFA. In particular, during the Last Minute Sales Phase in which FIFA is selling off remaining Ticket inventory, seats of the same application can also be expected to be located in different areas in the Stadium. Please expect seats of different applications to be never located adjacent to each other.

6.Do I have the right to cancel my purchase and give back my Ticket if I do not like the position of my seat or if I am not assigned a seat adjacent to my Guests?

No. The position of a seat does not give reason to cancel and return the Ticket. FIFA is not able to guarantee that Guests will be assigned seats adjacent to that of the Ticket Applicant. However, you may put all your Tickets up for resale on the official FIFA Transfer and Resale Platform subject to the applicable conditions. Those conditions are explained in the Transfer and Resale Policy, , which will be made available at www.fifa.com/tickets.

X. Ticket Prices

1.What are the currencies of the Ticket prices?

Tickets sold to residents of Russia and customers purchasing a Ticket in a FIFA Venue Ticketing Centre in Russia during the Last Minute Sales Phase will be made available for purchase in Russian Roubles (RUB). Tickets sold to any other customers will be made available for purchase in US Dollars (USD).

2.What are the prices for Individual Match Tickets?

All prices shown below are in Russian Roubles and in US Dollars (USD) and include respectively all applicable taxes.

Ticket Prices for Individual Match Tickets (IMTs) (RUB)*

PRICES IN RUB*

MATCH

CATEGORY 1

CATEGORY 2

CATEGORY 3

CATEGORY 4**

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

OPENING MATCH

(№ 1)

33000

23400

13200

3200

3200

3200

3200

3200

GROUP MATCHES

(№ 2-48)

12600

9900

6300

1280

1280

1280

1280

1280

ROUND OF 16

(№ 49-56)

14700

11100

6900

2240

2240

2240

2240

2240

QUARTER-FINALS

(№ 57-60)

21900

15300

10500

3800

3800

3800

3800

3800

SEMI-FINALS

(№ 61,62)

45000

28800

17100

4480

4480

4480

4480

4480

3rd PLACE MATCH

(№ 63)

21900

15300

10500

3800

3800

3800

3800

3800

FINAL

(№ 64)

66000

42600

27300

7040

7040

7040

7040

7040

*ONLY FOR RUSSIAN RESIDENTS AND CUSTOMERS PURCHASING A TICKET IN A FIFA VENUE TICKETING CENTRE IN RUSSIA DURING THE LAST MINUTE SALES PHASE.

**ONLY FOR RUSSIAN RESIDENTS
Ticket Prices for Individual Match Tickets (IMTs) (USD)

PRICES IN USD

MATCH

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

OPENING MATCH

(№ 1)

550

390

220

220

220

220

220

GROUP MATCHES

(№ 2-48)

210

165

105

105

105

105

105

ROUND OF 16

(№ 49-56)

245

185

115

115

115

115

115

QUARTER-FINALS

(№ 57-60)

365

255

175

175

175

175

175

SEMI-FINALS

(№ 61,62)

750

480

285

285

285

285

285

3rd PLACE MATCH

(№ 63)

365

255

175

175

175

175

175

FINAL

(№ 64)

1100

710

455

455

455

455

455

3.Why is the Opening Match ticket more expensive than the other Group Matches?

The Opening Match includes the Opening Ceremony of the 2018 FIFA World Cup™ and therefore an Opening Match Premium will be added and the Ticket price is higher than the price of the Tickets for the other Group Matches.

4.What are the Prices for Venue Specific Ticket Series (VSTs)?

Note: Please look at Section “Ticket Products” which explains in detail the Matches contained in the VSTs.

Ticket Prices for Venue Specific Ticket Series (VSTs) (RUB)*

PRICES IN RUB*

VENUE SPECIFIC TICKET SERIES (MATCHES)

CATEGORY 1

CATEGORY 2

CATEGORY 3

CATEGORY 4**

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

Ekaterinburg

(№ 2, № 21, № 32, № 44)

50400

39600

25200

5120

5120

5120

5120

5120

Kaliningrad

(№ 8, № 26, № 36, № 45)

50400

39600

25200

5120

5120

5120

5120

5120

Kazan

(№ 5, № 20, № 31, № 43, № 50)

65100

50700

32100

7360

7360

7360

7360

7360

Moscow Luzhniki

(№ 11, № 19, № 37, № 51)

52500

40800

25800

6080

6080

6080

6080

6080

Moscow Spartak

(№ 7, № 15, № 29, № 41, № 56)

65100

50700

32100

7360

7360

7360

7360

7360

Nizhny Novgorod

(№ 12, № 23, № 30, № 42, № 52)

65100

50700

32100

7360

7360

7360

7360

7360

Rostov-on-Don

(№ 09, № 18, № 28, № 40, № 54)

65100

50700

32100

7360

7360

7360

7360

7360

Sochi

(№ 3, № 13, № 27, № 38, № 49)

65100

50700

32100

7360

7360

7360

7360

7360

Samara

(№ 10, № 22, № 33, № 48, № 53)

65100

50700

32100

7360

7360

7360

7360

7360

Saint Petersburg

(№ 4, № 17, № 25, № 39, № 55, № 63)

87000

66000

42600

11160

11160

11160

11160

11160

Saransk

(№ 6, № 16, № 35, № 46)

50400

39600

25200

5120

5120

5120

5120

5120

Volgograd

(№ 14, № 24, № 34, № 47)

50400

39600

25200

5120

5120

5120

5120

5120

VST STRIPS include the Group Matches (not including the Opening Match), Round of 16 and 3rd Place Match played at the specific venue of the client’s choice.

No Tickets for the Opening Match, any Quarter Final Match, Semi Final Match or the Final are contained in any VST.

*ONLY FOR RUSSIAN RESIDENTS AND CUSTOMERS PURCHASING A TICKET IN A FIFA VENUE TICKETING CENTRE IN RUSSIA DURING THE LAST MINUTE SALES PHASE.

**ONLY FOR RUSSIAN RESIDENTS

Ticket Prices for Venue Specific Ticket Series (VSTs) (USD)

PRICES IN USD

VENUE SPECIFIC TICKET SERIES (MATCHES)

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

Ekaterinburg

(№ 2, № 21, № 32, № 44)

840

660

420

420

420

420

420

Kaliningrad

(№ 8, № 26, № 36, № 45)

840

660

420

420

420

420

420

Kazan

(№ 5, № 20, № 31, № 43, № 50)

1085

845

535

535

535

535

535

Moscow Luzhniki

(№ 11, № 19, № 37, № 51)

875

680

430

430

430

430

430

Moscow Spartak

(№ 7, № 15, № 29, № 41, № 56)

1085

845

535

535

535

535

535

Nizhny Novgorod

(№ 12, № 23, № 30, № 42, № 52)

1085

845

535

535

535

535

535

Rostov-on-Don

(№ 09, № 18, № 28, № 40, № 54)

1085

845

535

535

535

535

535

Sochi

(№ 3, № 13, № 27, № 38, № 49)

1085

845

535

535

535

535

535

Samara

(№ 10, № 22, № 33, № 48, № 53)

1085

845

535

535

535

535

535

Saint Petersburg

(№ 4, № 17, № 25, № 39, № 55, № 63)

1450

1100

710

710

710

710

710

Saransk

(№ 6, № 16, № 35, № 46)

840

660

420

420

420

420

420

Volgograd

(№ 14, № 24, № 34, № 47)

840

660

420

420

420

420

420

VST STRIPS include the Group Matches (not including the Opening Match), Round of 16 and 3rd Place Match played at the specific venue of the client’s choice.

No Tickets for the Opening Match, any Quarter Final Match, Semi Final Match or the Final are contained in any VST.

5.What are the prices for Team Specific Ticket Series (TSTs)?

The price of each Team Specific Ticket Series (TST) is the sum of the Ticket price of the Tickets contained in the TST Ticket strip, plus a 10% TST Service Fee. The table below shows the price of each TST Ticket strip, in Russian Roubles (RUB) and in US Dollars (USD), and the number of Matches in each TST.

TST (excluding Russia and Team A2) will cost the following:

Ticket Prices for Team Specific Ticket Series (TSTs) (RUB)*

PRICES IN RUB*

Team SPECIFIC TICKET SERIES

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

TST3 Other Teams

41580

32670

20790

4224

4224

4224

4224

TST4 Other Teams

57750

44880

28380

6688

6688

6688

6688

TST5 Other Teams

81840

61710

39930

10868

10868

10868

10868

TST6 Other Teams

131340

93390

58740

15796

15796

15796

15796

TST7 Other Teams

203940

140250

88770

23540

23540

23540

23540

Please note that an Opening Match Premium will be added to the Ticket price should the team of your choice be drawn as team A2 and will therefore play against Russia in the Opening Match.

TST3 includes 3 Group Matches.

TST4 includes 3 group matches and a round of 16.

tst5 includes 3 group matches, a round of 16 and a quarter-final.

TST6 includes 3 group matches, a round of 16, a quarter-final and a semi-final.

TST7 includes 3 Group Matches, a Round of 16 Match, a Quarter-Final, a Semi-Final and the FINAL.

each TST Ticket strip includes a 10% TST Service Fee.

*ONLY FOR RUSSIAN RESIDENTS AND CUSTOMERS PURCHASING A TICKET IN A FIFA VENUE TICKETING CENTRE IN RUSSIA DURING THE LAST MINUTE SALES PHASE

Ticket Prices for Team Specific Ticket Series (TSTs) (USD)

PRICES IN USD

Team SPECIFIC TICKET SERIES

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

TST3 Other Teams

693

545

347

347

347

347

347

TST4 Other Teams

963

748

473

473

473

473

473

TST5 Other Teams

1364

1029

666

666

666

666

666

TST6 Other Teams

2189

1557

979

979

979

979

979

TST7 Other Teams

3399

2338

1480

1480

1480

1480

1480

Please note that an Opening Match Premium will be added to the Ticket price should the team of your choice be drawn as team A2 and will therefore play against Russia in the Opening Match.

TST3 includes 3 Group Matches.

TST4 includes 3 group matches and a round of 16.

tst5 includes 3 group matches, a round of 16 and a quarter-final.

TST6 includes 3 group matches, a round of 16, a quarter-final and a semi-final.

TST7 includes 3 Group Matches, a Round of 16 Match, a Quarter-Final, a Semi-Final and the FINAL.

each TST Ticket strip includes a 10% TST Service Fee.

6.What are the Prices for Supporter Tickets?

Supporter Tickets will cost the following :

Ticket Prices for Supporter Tickets and Conditional Supporter Tickets (ST and CST) (RUB)*

PRICES IN RUB*

MATCH

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

OPENING MATCH

(№ 1)

33000

23400

13200

3200

3200

3200

3200

GROUP MATCHES

(№ 2-48)

12600

9900

6300

1280

1280

1280

1280

ROUND OF 16

(№ 49-56)

16170

12210

7590

2464

2464

2464

2464

QUARTER-FINALS

(№ 57-60)

24090

16830

11550

4180

4180

4180

4180

SEMI-FINALS

(№ 61,62)

49500

31680

18810

4928

4928

4928

4928

3rd PLACE MATCH

(№ 63)

24090

16830

11550

4180

4180

4180

4180

FINAL

(№ 64)

72600

46860

30030

7744

7744

7744

7744

Ticket Prices for Supporter Tickets and Conditional Supporter Tickets (ST and CST) (USD)

PRICES IN USD

MATCH

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

OPENING MATCH

(№ 1)

550

390

220

220

220

220

220

GROUP MATCHES

(№ 2-48)

210

165

105

105

105

105

105

ROUND OF 16

(№ 49-56)

270

204

127

127

127

127

127

QUARTER-FINALS

(№ 57-60)

402

281

193

193

193

193

193

SEMI-FINALS

(№ 61,62)

825

528

314

314

314

314

314

3rd PLACE MATCH

(№ 63)

402

281

193

193

193

193

193

FINAL

(№ 64)

1210

781

501

501

501

501

501

7.What are the prices for Team Specific Ticket Series (TSTs) for Russia and Team A2?

TST for Russia and Team A2 will cost the following:

Ticket Prices for Team Specific Ticket Series (TSTs) (RUB)*

PRICES IN RUB*

Team SPECIFIC TICKET SERIES

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

TST3 Russia

64020

47520

28380

6336

6336

6336

6336

TST4 Russia

80190

59730

35970

8800

8800

8800

8800

TST5 Russia

104280

76560

47520

12980

12980

12980

12980

TST6 Russia

153780

108240

66330

17908

17908

17908

17908

TST7 Russia

226380

155100

96360

25652

25652

25652

25652

price for TST Russia includes an opening match premIUm.

TST3 includes 3 Group Matches.

TST4 includes 3 group matches and a round of 16.

tst5 includes 3 group matches, a round of 16 and a quarter-final.

TST6 includes 3 group matches, a round of 16, a quarter-final and a semi-final.

TST7 includes 3 Group Matches, a Round of 16 Match, a Quarter-Final, a Semi-Final and the FINAL.

each TST Ticket strip includes a 10% TST Service Fee.

*ONLY FOR RUSSIAN RESIDENTS AND CUSTOMERS PURCHASING A TICKET IN A FIFA VENUE TICKETING CENTRE IN RUSSIA DURING THE LAST MINUTE SALES PHASE.

Ticket Prices for Team Specific Ticket Series (TSTs) (USD)

PRICES IN USD

Team SPECIFIC TICKET SERIES

CATEGORY 1

CATEGORY 2

CATEGORY 3

WHEELCHAIR

USER

EASY ACCESS

STANDARD

EASY ACCESS

AMENITY

OBESE PERSONS

TST3 Russia

1067

792

473

473

473

473

473

TST4 Russia

1337

996

600

600

600

600

600

TST5 Russia

1738

1276

792

792

792

792

792

TST6 Russia

2563

1804

1106

1106

1106

1106

1106

TST7 Russia

3773

2585

1606

1606

1606

1606

1606

price for TST Russia includes an opening match premIUm.

TST3 includes 3 Group Matches.

TST4 includes 3 group matches and a round of 16.

tst5 includes 3 group matches, a round of 16 and a quarter-final.

TST6 includes 3 group matches, a round of 16, a quarter-final and a semi-final.

TST7 includes 3 Group Matches, a Round of 16 Match, a Quarter-Final, a Semi-Final and the FINAL.

each TST Ticket strip includes a 10% TST Service Fee.

8.Why are the Team Specific Ticket Series (TSTs) for Russia and Team A2 more expensive than the TST series for other teams?

The Opening Match includes the Opening Ceremony of the 2018 FIFA World Cup™. Therefore the prices for the TST Ticket strip for Russia and Team A2 are higher than for other TST Ticket strips due to the Opening Match Premium which is added. TST Ticket strips purchased for Russia’s Matches already include the Opening Match Premium as Russia will compete in the Opening Match. Likewise an Opening Match Premium will also be added to the Ticket price should the team of your choice be drawn as Team A2 and will therefore play against Russia in the Opening Match.

9.Is there any reduced Ticket price or gratuity for my child?

No. All Ticket prices apply to both adults and children, regardless of the age of a child.

XI.Sales Restrictions

1.What is the maximum number of Tickets I can request?

You may apply for up to 4 Tickets per Match for a maximum of 7 Matches for your household which means a total of 28 Tickets for all persons living in your household. Alternatively, you can apply for a maximum of 4 Team Specific Ticket Series for the team of your choice.

Exceptionally, in case you apply for a Conditional Supporter Tickets, your application may cover for a series of up to 8 matches.

Should FIFA detect, even after the purchase confirmation, any circumvention of the sales restrictions, the purchase may be terminated and all Tickets eventually allocated to the Ticket Applicant will be cancelled. In such case, pursuant to section 15 of the Ticket Sales Regulations,  the Ticket Applicant will be required to pay an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of the cancelled Tickets. FIFA reserves any additional rights.

2.Am I allowed to submit mixed applications for different Ticket products?

You are permitted to purchase a mixture of Individual Match Tickets and Venue Specific Ticket Series. Please note that in such case, the household restrictions (i.e. a total of 28 Tickets for your household) applies.

For the avoidance of doubt, Team Specific Tickets are available prior to the Final Draw, however applications for TST Ticket strips cannot be mixed with applications for other types of Ticketing product. However, after the Final Draw, you are permitted to purchase a mixture of all three Ticket products with the exception of Conditional Supporter Tickets.

Should FIFA detect, even after the purchase confirmation, any circumvention of the sales restrictions, the purchase may be terminated and all Tickets eventually allocated to the Ticket Applicant will be cancelled. In such case, pursuant to section 15 of the Ticket Sales Regulations,  the Ticket Applicant will be required to pay an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of the cancelled Tickets. FIFA reserves any additional rights.

3.Besides the maximum number of Tickets, are there any further sales restrictions?

Yes, Tickets cannot be purchased for different Matches scheduled to be played on the same calendar day. Tickets can also not be purchased for the same Match by the same person, being the Ticket Applicant or Guest, by way of multiple applications.

All Tickets requested for a given Match must be for the same Ticket Category, but you can request different categories for different Matches. Sole exception from such rule is a mixed application for a Ticket with Special Access Tickets for the same Match.

4.Why are there sales restrictions?

In order to ensure that Tickets are available to as many fans as possible and are therefore allocated in a fair manner and to prevent unauthorized Ticket resellers from accessing and reselling Tickets, FIFA has established a limit on the number of Tickets that any household can purchase per Match and in total. Sales restrictions means that the Ticket Applicant and any other person living within the same household may only apply for such maximum number of Tickets.

5.What happens in case of violation of the sales restrictions?

If your application violates the sales restrictions, your application will be rejected. If FIFA detects this violation after a Ticket Confirmation has been provided, FIFA may cancel any Tickets reflected in the relevant Ticket Confirmation. In such case, the Ticket Applicant will be required to pay an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of the cancelled Tickets. FIFA reserves any additional rights. Any Tickets that were by the time of the cancellation already distributed to the Customer are to be returned to FIFA.

XII. Payment Process

1.What methods of payment are accepted in Sales Phase (1) and Sales Phase (2)?

TOPS006 In Sales Phase (1) and Sales Phase (2), it is possible to make payment for the purchase of the Tickets by means of the following payment methods:

For sales through 2018 FIFA World Cup Ticketing LLC:

VISA payment cards

Other accepted payment cards

Bank transfers

For sales through FIFA Ticketing AG:

VISA payment cards

Other accepted payment cards

International Ticket Applicants (i.e. persons not being a Russian resident) using a downloadable Ticket Application Form will be able to also make payment by bank transfer.

2.What methods of payment are accepted in the Last Minute Sales Phase?

TOPS006 In the Last Minute Sales Phase, it is possible to make payment for the purchase of the Tickets by means of the following payment methods:

For online sales through 2018 FIFA World Cup Ticketing LLC:

Visa payment cards

Other accepted payment cards

For online sales through FIFA Ticketing AG:

VISA payment cards

Other accepted payment cards

Over-the-counter sales:

VISA payment cards

Cash

3.When do I have to pay my Tickets?

TOPS006 For any successful Ticket Applications submitted online via www.fifa.com/tickets FIFA will automatically process payment immediately upon acceptance by FIFA and allocation of Tickets by charging the payment card nominated by you with your application for Tickets. For such transaction you are not required to reconfirm your purchase or do anything further. A Ticket Confirmation will be provided to you by FIFA after FIFA’s receipt of full payment.

For the Random Selection Draw Sales Period in Sales Phases (1) and (2) the payment card nominated by you will be charged after the Random Selection Draw in which Tickets will be allocated to you.

If you are an International Ticket Applicant (i.e. persons not being a Russian resident) using a downloadable Ticket Application Form making payment by Bank Transfer, you will be notified to return to you FIFA Ticketing Account in order to make payment for the Tickets allocated.

For the First Come First Served Sales Periods and Last Minute Sales the payment card nominated by you will be charged at the time of your Ticket purchase.

4.What happens if FIFA does not receive full payment from you by the relevant due date?

TOPS006 In case the payment is not fully received from you by the relevant due date, FIFA may cancel the Tickets allocated to you with immediate effect. In case of partial payments, FIFA may cancel all Tickets allocated to you with immediate effect. In such case, FIFA will refund the payment received from you. In any case of cancellation of Tickets, no interests and further costs or expenses (for example, travel or accommodation costs) shall be compensated by FIFA to the Ticket Applicant as part of, or in addition to, any refund for any reason. Only the Ticket Applicant named in the Ticket Application Form will be entitled to any refund. FIFA intends to make payment within a reasonable time after cancellation, provided that FIFA has received all necessary payment details from the Ticket Applicant to be able to process the payment.

5.Can I use a relative’s or friend’s payment card to pay for my Tickets?

TOPS006 No, payment with your personal payment card is a material obligation under the Ticket Sales Agreement and you must be the named payment card holder. If you provide payment card information from a payment card of a third party within your application, your application may be rejected. If FIFA detects the use of a payment card owned by a third party after a Ticket Confirmation has been provided, FIFA may cancel any Tickets contained in the relevant Ticket Confirmation. In such case, the Ticket Applicant will be required to pay either an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of all cancelled Tickets. FIFA reserves any additional rights.

6.What and where is the Payment Card Security Code?

TOPS006 The Card Security Code is the last three digits of the number printed on the signature panel located on the back of your card. The code is a security feature that allows FIFA and your Payment Card issuer to identify you as the cardholder and provide you with additional security against fraud.

7.What if I have insufficient funds on my payment card account?

TOPS006 You must ensure that the payment card nominated by you has sufficient funds for the whole duration of the relevant Sales Phase. If you have insufficient funds on your payment card account at the relevant date when Tickets are allocated to you and therefore your payment cannot be processed by FIFA successfully, your application may be cancelled by FIFA. In order to make sure you have the opportunity to have a successful application, please make sure you have sufficient funds on your payment card to satisfy the full transaction amount.

8.What if my payment card expires during the Sales Phase?

TOPS006 You must ensure that the payment card nominated by you is valid for the whole duration of the relevant Sales Phase. If your payment card expires during the Sales Phase, you may nominate a new payment card in your FIFA Ticketing Account on www.fifa.com/tickets before the allocation of any Tickets (such functionality will be made available for a limited period prior to the allocation of Tickets). If your payment card has expired at the date when Tickets are allocated to you and therefore your payment cannot be processed by FIFA successfully, your application may be cancelled by FIFA. In order to make sure you have the opportunity to have a successful application, please make sure you have a valid payment card for the whole duration of the relevant Sales Phase.

9.I have attempted to pay online, however my payment has been unsuccessful.  What should I do?

TOPS006 If you are trying to pay online but are receiving an unsuccessful message it could be because your issuing bank is blocking the transaction. Please contact your bank to authorize payment and try to submit the request again. If the situation continues then please contact the FIFA World Cup Ticketing Centre (FWCTC) including as much information as possible including a screenshot with any specific error message shown, the internet browser you are using, and how many times you have attempted the transaction. If your payment is unsuccessful, no Tickets can be allocated to you.

Please note that FIFA is not responsible for any SMS sent to you by your payment card issuer informing you of the purchase of tickets or the approval of any expenditure on your payment card. Such communication, not issued by FIFA, does not entitle you to receive tickets nor does it represent the Ticket Confirmation.

10.What do I do if my payment card is lost or stolen?

TOPS006 Please advise the FIFA World Cup Ticketing Centre (FWCTC) immediately via the contact form on www.fifa.com/tickets, available in the “More Information” section of these FAQs section,  that your payment card is lost or stolen in order that FIFA can make a note of your circumstances on your application file. If the incident takes place before the allocation of Tickets, you may nominate a new payment card in your FIFA Ticketing Account on www.fifa.com/tickets before the allocation of any Tickets (such functionality will be made available for a limited period prior to the allocation of Tickets).  If the card is lost or stolen following a successful Ticket purchase, please bring your Ticket Confirmation, and a photo ID to the FIFA Venue Ticketing Centre when you go to collect your Tickets and a Help Desk representative will assist you in printing your Tickets.

11.How secure is the transfer of my payment card and personal information when making a request online?

TOPS006 To guarantee the security of your payment card and personal information for your Ticket request, we use HTTPS/SSL standard protocols to securely transfer sensitive data over the internet.

XIII. Ticket Confirmation

1.What is the Ticket Confirmation

The Ticket Confirmation is the official communication by FIFA confirming that Tickets have been allocated to you. The Ticket Confirmation will specify the quantity of Tickets or Ticket products allocated to you but will not provide you with specific seating information. The issuance of the Ticket Confirmation represents FIFA’s partial or full acceptance of your offer to purchase Tickets and constitutes the conclusion of the Ticket Sales Agreement.

2.May I reject the purchase of Tickets upon receipt of the Ticket Confirmation?

No, the Ticket Confirmation represents FIFA’s partial or full acceptance of your offer to purchase Tickets and constitutes the conclusion of the Ticket Sales Agreement. Once concluded, you may not terminate the Ticket Sales Agreement. However, you may put all your Tickets up for resale on the official FIFA Transfer and Resale Platform subject to the applicable conditions. Those conditions are explained in the Transfer and Resale Policy, which will be made available at www.fifa.com/tickets.

3.When will I know if my application was successful?

All successful, partially successful and unsuccessful Ticket Applicants will be sent a notification confirming the outcome of their Ticket Application, or can always check the status of their account online at www.fifa.com/tickets, or through the IVR system, except during pre-planned maintenance windows.

4.How is a Ticket Confirmation sent to me?

All successful and partially successful Ticket Applicants, who apply for Tickets online on www.fifa.com/tickets will receive a confirmation message by e-mail from the FIFA World Cup Ticketing Centre (FWCTC) or,if an e-mail address is not available, by post, personal delivery or otherwise, advising them of the Tickets that they have been successfully awarded.

5.How am I informed that my Ticket Application was not successful?

All unsuccessful Ticket Applicants for Tickets applying online on www.fifa.com/tickets will receive a message by e-mail or otherwise, advising that they have been unsuccessful in their Ticket Application. Applicants can also check the status of their account at any time by checking online at www.fifa.com/tickets or through the IVR system, except during pre-planned maintenance windows.

6.I have received a notification from my payment card issuer, is this a valid Ticket Confirmation?

No, notifications by your payment card issuer, bank or further third party are not attributable to FIFA and, in particular, do not represent a Ticket Confirmation and do not entitle you to receive a Ticket. Please note that FIFA is not responsible for any type of notification (e.g. a SMS or e-mail) sent to you by your payment card issuer, bank or further third party informing you of the payment for the purchase of Tickets or requesting your approval of any expenditure on your payment card.

7.I have not received any communication from FIFA. Why?

If you do not receive a Ticket Confirmation or other notification by FIFA within the communicated timeline, please check your spam or bulk email folder. You may prefer to add noreply@2018fwctc.com, or noreply@2018fwctc.ru if you are a Russian resident to your list of permitted e-mail addresses under your contacts, prior to registration. If you still cannot find this notification, it is possible that you entered your e-mail address incorrectly in your Ticket Application.

You also have the ability to check the status of your request at any time within your customer account at www.fifa.com/tickets or through the IVR system except during pre-planned maintenance windows.

8.I have been allocated Tickets in a lower category than applied for, how is this possible?

This is only possible if you have agreed in your Ticket Application submitted to FIFA during a Random Selection Draw Sales Period to accept Tickets of a lower category if your original choice was not available.

9.Am I granted access to the Stadium upon presentation of my Ticket Confirmation?

No, access to the Stadium will only be granted upon presentation of a valid Ticket as well as such personalised identification documents (Fan ID) as required by Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013.. Therefore it is necessary to have your Tickets as well as such personalised identification documents as may be required by Russian authorities in good time before the Match. Please visit the website www.fan-id.ru for further information.

10.Is my Ticket Confirmation the same as the personalised identification document required by the Russian authorities?

No, any other personalised identification documents (Fan ID) as required by the Russian authorities are entirely independent from FIFA and are not to be confused with the Ticket Confirmation. FIFA is not at all involved in the application, issuance or use of any other personalised identification documents (Fan ID) as required by the Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013. For further information, please visit the website www.fan-id.ru.

XIV. Cancellation of Tickets

1.Once I have purchased my Tickets, can I cancel my Tickets and give back the Tickets to FIFA?

This is not possible as all sales are FINAL. The Ticket Sales Agreement (which is concluded by the Ticket Confirmation provided by FIFA to the Ticket Applicant) for the purchase of Tickets is final and constitutes a binding contract between you and FIFA, acting through its dedicated sales outlets for the 2018 FIFA World Cup Russia™, being FIFA Ticketing AG or the 2018 FIFA World Cup Ticketing LLC.

If you cannot attend a Match, you may put all your Tickets up for resale on the official FIFA Transfer and Resale Platform subject to the applicable conditions. Those conditions are explained in the Transfer and Resale Policy, which wil be made available at www.fifa.com/tickets

2.Once I have purchased my Tickets, can FIFA cancel my Tickets?

Yes, FIFA has the right to fully or partially cancel the Tickets purchased by you in case of any violation of the Ticket Sales Regulations (these documents are accessible at www.fifa.com/tickets, in the section “Legal”), in particular including the unauthorised transfer of Tickets, any misrepresentation during the sales process, failures in the payment process or misbehavior inside the Stadium. FIFA may exercise such cancellation right regardless of the time when FIFA detects such violation. In such case, you will be required to pay either an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of all cancelled Tickets. Furthermore, in case you violate the General Terms and Conditions for the Use of Tickets or the Stadium Code of Conduct, your Ticket will be automatically cancelled by FIFA, which means you would not be admitted to the Stadium or you will be ejected from the Stadium if you have entered already. In any case of a violation by you, FIFA reserves any additional rights.

Finally, FIFA is entitled to fully or partially cancel your Tickets in unforeseen circumstances like the cancellation of a Match. In such circumstances you will be entitled to a refund for the price paid to FIFA for the cancelled Tickets. No interest, refund or compensation for any other costs or expenses (e.g. travel or accommodation costs) will be paid to you by FIFA. Any refund must be requested by the Ticket Applicant for himself/herself and his/her Guests. A refund may not be requested by a Guest.

XV. Consequences of Violation of Ticketing Rules

1.Where do I find the Ticketing Rules?

All rules regarding the purchase and use of Tickets as well as the conduct and items permitted inside the Stadium are contained in the Ticket Sales Regulations, the General Terms and Conditions for the Use of Tickets and the Stadium Code of Conduct (these documents are accessible at www.fifa.com/tickets, via the menu bar item “Legal”). As part of your Ticket Application, it is required to carefully read and accept the Ticket Sales Regulations, the General Terms and Conditions for the Use of Tickets and the Stadium Code of Conduct.

2.What is the consequence of my violation of the Ticketing Rules?

In case of any violation of the Ticket Sales Regulations (these documents are accessible at www.fifa.com/tickets in the section “Legal”),  in particular including the unauthorised transfer of Tickets, any misrepresentation during the sales process, failures in the payment process or misbehavior inside the Stadium, FIFA has the right to fully or partially cancel the Tickets purchased by you. FIFA may exercise such cancellation right regardless of the time when FIFA detects such violation. In such case, you will be required to pay either an amount of 20% or, in case the termination takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of all cancelled Tickets. Any Tickets that were by the time of the cancellation already distributed to the Customer are to be returned to FIFA.

In case you violate the General Terms and Conditions for the Use of Tickets or the Stadium Code of Conduct, your Ticket will be automatically cancelled by FIFA, which means you would not be admitted to the Stadium or you will be ejected from the Stadium if you have entered already. In any case of a violation by you, FIFA reserves any additional rights.

3.Why do I have to pay an amount if my Tickets are cancelled by FIFA?

You have to pay either an amount of 20% or, in case the cancellation takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of all cancelled Tickets in order to reimburse FIFA for any administration costs incurred as a result of the cancellation of the allocated Tickets, the necessary re-allocation and re-issuance of the Ticket for the sale to the general public or another customer group and to compensate FIFA for the reduced opportunity to re-sell the Tickets.  In addition, FIFA reserves additional rights due to the possibility of other potential damages incurred by FIFA as a result of violations of the General Terms and Conditions for the Use of Tickets, the Stadium Code of Conduct or the Ticket Sales Regulations.

4.Am I responsible for the behavior of my Guests?

Yes, you are responsible for the behaviour of your Guests. This means that, in case any of your Guests violate the Ticket Sales Regulations, the General Terms and Conditions for the Use of Tickets or the Stadium Code of Conduct, FIFA may not only cancel the Ticket of your Guest, but also all or some of your other Tickets. In such case, you will be required to pay either an amount of 20% or, in case the cancellation takes place within 48 hours prior to the scheduled day of the Match, an amount of 100% of the aggregate price of all cancelled Tickets. FIFA reserves any additional rights.

For this reason, you are required to ensure that your Guests have read, understood and accepted the Ticket Sales Regulations, the General Terms and Conditions for the Use of Tickets and the Stadium Code of Conduct.

XVI. Ticket Delivery and Collection

1.How and when do I receive my Tickets?

TOPS005 Tickets allocated by FIFA to you will be delivered by courier to the Ticket Applicant’s address. Ticket delivery by courier will not be possible for the following Tickets:

I.   Tickets purchased after 03 April 2018;

II.  Tickets purchased in the Last Minute Sales Phase;

III. Team Specific Tickets and Conditional Supporter Tickets (CST) for any of the Round of 16 Matches, Quarter-Finals, Semi-Finals, the 3rd Place Match and the Final;

IV. Tickets for which delivery may not be possible in time due to operational and/or Stadium related reasons.

 The delivery of Tickets, which is free of charge, is planned to start in April/May 2018 at the earliest.

If delivery by courier of your Tickets is not possible, such as in case you purchase Team Specific Tickets and Conditional Supporter Tickets (CST) for any of the Round of 16 Matches, Quarter-Finals, Semi-Finals, the 3rd Place Match and the Final, and for all Tickets purchased during the Last Minute Sales Phase starting on 18 April, your Tickets will be made available for your collection at the FIFA Venue Ticketing Centres operated by FIFA in all host cities of the 2018 FIFA World Cup prior to and during the tournament at such times and places as will be described in the Ticket Application Form, or on www.fifa.com/tickets.

Please note that you are solely responsible for the timely collection of all Tickets purchased by you. For security reasons, FIFA will not make available any Tickets for collection at the Stadium on Match days. Therefore, FIFA strongly recommends you to collect your Tickets as early as possible, but in any case before the respective Match day.

2.Can I collect Tickets on Match day in the Stadium?

TOPS005 No, for security reasons, FIFA will not make available Tickets for collection at the Stadium on Match days.

3.Can I collect Tickets on Match day at a FIFA Venue Ticketing Center?

TOPS005 Yes. However, we strongly recommend you collect your Tickets as early as possible and before the Match day in order not to endanger the timely access to the Stadium before the Kick Off time of the Match.

Please note that while we endeavour to provide you with the best possible service, delays can occur when collecting your Tickets, leading to you potentially missing the start of the Match.  The FIFA World Cup Ticketing Centre (FWCTC) and FIFA are not responsible for potential delays.

4.Who can collect my Tickets?

TOPS005 Your Tickets can be collected personally by you as  the Ticket Applicant or a third party authorized by you. However, please note that in case you wish the Tickets to be collected by a third party, such third party must be duly authorized by you by means of a notarized power of attorney specific for the collection of your Tickets and copies of both yours and the third party’s identification documents with embedded photographs.

5.What do I have to present for Ticket Collection?

You need to present your identification document (passport or ID) with embedded photo and the payment card used in the transaction. and, if applicable, the official Russian document as required to prove your residency. Customers who have purchased Category 4 tickets will need to present their proof of Russian residency. If you are an international customer that paid by Bank Transfer, you should also bring your Ticket Confirmation.

 In case you wish to collect a Special Access Ticket, you will be required to present such official documents or notarized copies thereof which evidence your eligibility for the selected type of Special Access Ticket. If you wish to collect a Wheelchair User, an Easy Access Standard or an Easy Access Amenity Ticket, you will be required to present the following documents:

-   Russian Customers (i.e. persons being a resident of Russia): Certificate of degree of disability or medical certificate

-   International Customers (i.e. persons not being a resident of Russia): a proof that is commonly and widely accepted in your country of residence. Further details will be provided at a later stage.

If you wish to collect an Obese Person Ticket, you will be required to present a signed doctor’s note stating your BMI or your height and weight. The minimum BMI in order to require and therefore be eligible for an Obese Person Ticket is 35 kg/m2

6.Can I book an appointment to collect my Tickets?

Yes, as of the start of the Last Minute Sales on 18 April 2018, you may book an appointment to collect your Tickets. In order to provide you with an enjoyable and efficient Ticket Collection experience, you can schedule your visit to the FIFA Venue Ticketing Centre.

Here are some of the advantages:

  • Time-saving
  • Service by appointment
  • Exclusive and faster queues
  • Faster Ticket collection

If you are interested in this, please follow the quick steps presented below:

1. Access your FIFA Ticketing Account on www.fifa.com/tickets

2. Select "My Requests".

3. In the "Ticket collection appointment" section, select the day, time and location of the FIFA Venue Ticketing Centre for your Ticket collection.

We recommend you collect your Tickets as early as possible and before the Match day in order not to endanger the timely access to the Stadium before the Kick Off time of the Match.

Please note that while we endeavour to provide you with the best possible service, delays can occur when collecting your Tickets.  Please note that the appointment slots do not guarantee the absence of queues, but rather a more effective and faster service in the case that there is a high demand in the FIFA Venue Ticketing Centres. The FIFA World Cup Ticketing Centre (FWCTC) and FIFA are not responsible for potential delays which can occur for those who have booked a Ticket Collection appointment taking into consideration the complexity of the operation.

Please note, Ticket Collection appointments on Match Days and the day before Match days will not be available due to the huge number of requests.

7.Will I receive confirmation of the Ticket Collection appointment I have made?

After booking your Ticket Collection appointment, you will receive an e-mail or sms confirmation of the selected FIFA Venue Ticketing Centre, date and time.  You can always view the details of the Ticket Collection appointment selected in your FIFA Ticketing Account on www.fifa.com/tickets, in the section “Ticket Collection”.

8.In the case that I cannot book a Ticket Collection appointment for the day, time or location that I’m looking for, what is the reason?

The FIFA World Cup Ticketing Centre (FWCTC) cannot guarantee availability on the location, date and shift of your preference, as there will only be a certain number of appointments available. If a date is not available to select it is either due to the reason that the FIFA Venue Ticketing Centre is not open, or due to the reason that there are no more Ticket Collection appointments available in which case we suggest you choose a different combination of location, date or time.

In any case, we recommend you book your Ticket Collection appointment as soon as possible.  Please note, Ticket Collection appointments on Match Days and the respective day before Match days will not be available due to the huge number of requests. Generally, we recommend you collect your Tickets as early as possible and before the Match day in order not to endanger the timely access to the stadium before the Kick Off time of the Match. Please note that while we endeavour to provide you with the best possible service, delays can occur when collecting your Tickets.  Please note that the appointment slots do not guarantee the absence of queues, but rather a more effective and faster service in the case that there is a high demand in the FIFA Venue Ticketing Centres. The FIFA World Cup Ticketing Centre (FWCTC)  is not responsible for potential delays which can occur for those who have booked a Ticket Collection appointment taking into consideration the complexity of the operation.

9.Can I collect Tickets without making an appointment?

Yes. You may visit the FIFA Venue Ticketing Centre without Ticket Collection appoint at any time during its regular opening hours. However please note that long queues and delays may be experienced and you will not have access to the appointment queue.  In any case, we recommend you collect your Tickets as early as possible and before the Match day in order not to endanger the timely access to the Stadium before the Kick Off time of the Match.

10.Until when can I book a Ticket Collection appointment?

You can book an appointment to collect your Tickets anytime up to 24:00 (Moscow time), two days before the day of the envisaged appointment. For example, if you wish to collect your Tickets on the 4th of June 2018, you can only book your appointment up to 24:00 (Moscow time) on the 2nd of June 2018.

Please note, Ticket Collection appointments on Match Days and the day before the respective Match day will not be available due to the huge number of requests.

We recommend you book your Ticket Collection appointment as soon as possible and before the Match day in order not to endanger the timely access to the Stadium before the Kick Off time of the Match.  The FIFA World Cup Ticketing Centre (FWCTC) cannot guarantee availability on your preferred location, date and time.

11.Can I amend the location, date or time of a Ticket Collection appointment?

Yes. If you are unable to make the appointment you can amend or cancel by logging into your FIFA Ticketing Account at www.fifa.com/tickets up to 2 days (24:00 Moscow time) before the appointment date.

Please note, Ticket Collection appointments on Match Days and the day before the respective Match days will not be available due to the huge number of requests.

12.What happens if I miss a Ticket Collection appointment?

If you miss your appointment, your Tickets will still be available for collection from any FIFA Venue Ticketing Centre; however please be aware that you will not be eligible to access the appointment queue. Alternatively, you can book another appointment for an alternative day, subject to availability.

Please note, Ticket Collection appointments on Match Days and the day before the respective Match days will not be available due to the huge number of requests.

XVII. Entry to the Stadium

1.How long before the kick-off of a Match should I arrive at the Stadium?

Stadium gates open generally at least 3 hours prior to the Kick Off of a Match, so consider planning ahead, traveling early and relaxing once you arrive at the Stadium so that you can enjoy the Match. Please note, that during the 2018 FIFA World Cup™, public transport systems will be under increased pressure and only limited parking space will be available close to the Stadium. At certain times and locations, high demand will increase the time it takes to make a journey. We recommend that you allow plenty of time to travel to venues.

Please also take into account that in addition to your Ticket personalised identification documents (Fan ID) may be required by the Russian authorities is required by the Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013 to access the Stadium. The application and issuance on Match day (if applicable) and control of such personalised identification documents (Fan ID) may take additional time. FIFA is not at all involved in the application, issuance or use of any other personalised identification documents (Fan ID) as required by the Russian authorities and such personalised identification documents (Fan ID) cannot be collected at the Stadium Ticketing Centres or the FIFA Venue Ticketing Centres. For further information, please visit the website www.fan-id.ru.

2.Will there be any restriction for items which I can bring to the stadium?

Examples of items prohibited in the Stadium include weapons of any kind or anything that could be used as a weapon, fireworks, flares, smoke powders, smoke canisters, smoke bombs or other pyrotechnics, promotional or commercial materials or similar items which could infringe any rights of FIFA for the 2018 FIFA World Cup Russia™, and other objects which could compromise public safety and/or harm the reputation of the 2018 FIFA World Cup Russia™. For further information on prohibited items, please refer to the “Stadium Code of Conduct” accessible on www.fifa.com/tickets, via the menu bar item “Legal”.

3.Is there a minimum age for children?  Can my child sit on my lap?

There is no minimum age for children. A Ticket must be purchased for each person who wishes to attend a Match, regardless of age.

However, please note that any Ticket Holder entering the Stadium accompanied by children or adolescents must obtain, carry and present, in addition to their Ticket, at any time, upon request of the FIFA World CupTM Authorities, the necessary authorization from the minor’s parents or legal guardians, as established by the local regulations.

4.Do I need any authorisation to enter a Stadium with children or adolescents?

Any Ticket Holder entering the Stadium accompanied by children or adolescents must obtain, carry and present in addition to their Ticket, and their personalised identification documents (Fan ID) as required by the Russian authorities pursuant to Federal Law No. 108-FZ at any time, upon request of the FIFA World Cup™ Authorities, the necessary authorization from the minor’s parents or legal guardians, as established by the local regulations. Please note that children and adolescents must be accompanied by their parents or legal guardians at any time after 22:00 (local time) of the day of the Match.

5.Can children or adolescents enter the Stadium alone without parents or guardians?

Local regulations apply, but in any event children and adolescents must be accompanied by their parents or legal guardians at any time after 22:00 (local time) of the day of the Match.

6.Am I granted access to the Stadium upon presentation of my Ticket Confirmation?

No, access to the Stadium will only be granted upon presentation of a valid Ticket. Therefore it is necessary to collect the Tickets in good time before the Match.

7.Am I granted access to the Stadium upon presentation of my personalised identification documents issued by the Russian authorities?

No, access to the Stadium will only be granted upon presentation of a valid Ticket together with personalised identification documents (Fan ID) as  required by the Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013 to access the Stadium.. Therefore, it is necessary to collect the Tickets in good time before the Match. FIFA is not at all involved in the application, issuance or use of any other personalised identification documents (Fan ID) as required by the Russian authorities pursuant to Federal Law No. 108-FZ of 7 June 2013. Please visit the website www.fan-id.ru for further information.

XVIII. Ticket Transfer and Resale

1.Can I transfer or resell my Tickets to somebody else?

YYou may not sell, offer for sale, resell, offer at auctions, donate, act as a commercial agent for another party or otherwise transfer your Ticket in any way without the specific prior written consent of FIFA.

You cannot transfer your own Ticket, but you can transfer the Tickets from your original Guests to other Guests. Transfer requests will be considered in accordance with the Ticket Transfer and Resale Policy, which will be available on www.fifa.com/tickets. The purposes for the rule limiting Ticket transfers and resales include (a) event security, (b) consumer protection, (c) avoidance of counterfeit tickets and (d) protection of a fair pricing scheme.

Please note that according to Russian Laws, it is an administrative offense to transfer or resell without FIFA’s consent.

2.Can I use Tickets for commercial purposes?

No. As stated in the General Terms and Conditions for the Use of Tickets, Tickets may not be used for commercial purposes, such as for promotions or advertising activities or used as a price or reward in a competition, sweepstake or incentive programme. For further details, please refer to the General Terms and Conditions for the Use of Tickets.

3.Can I buy or source Tickets from any third party other than official FIFA sales outlets?

No, all Tickets available for the purchase by the general public are exclusively available on www.fifa.com/tickets and any official FIFA sales outlets such as the FIFA Venue Ticketing Centers as well as any further official sales agents (if appointed).

On www.fifa.com/hospitality, you will also find the webpage of the official hospitality rights holder appointed by FIFA for the 2018 FIFA World Cup Russia™ where you may purchase Ticket-inclusive official hospitality packages.

Please note that any Tickets obtained from any other source (for example, unauthorised intermediaries such as ticket brokers, internet auctions, internet ticket agents, internet or other unofficial ticket exchange platforms) will be automatically cancelled once identified and do not entitle the Ticket Holder to access the Stadium or any refund or further compensation. Upon request from FIFA, Ticket Holders must explain how, from whom, for what consideration and from where they obtained their Tickets.

4.Can I transfer the Tickets of my Guests?

You can transfer the Tickets from your original Guests to other Guests nominated by you by logging into your FIFA Ticketing Account on www.fifa.com/tickets. Please note that any transfer requires FIFA’s consent. The functionality for the transfer of tickets will be made available on www.fifa.com/tickets during the Last Minute Sales Phase starting on18 April.

5.In which case will FIFA give its consent to the transfer of a Ticket?

Transfer requests will be considered in accordance with the Ticket Transfer and Resale Policy, please refer to the “Ticket Transfer and Resale Policy” that will be accessible on www.fifa.com/tickets at a later stage. FIFA will only give its consent to transfer a Ticket in case a Ticket Applicant (i) wishes to transfer a Guest Ticket to a privately invited Guest with whom there is a pre-existing relationship or a family member for free or for the price charged to the Ticket Applicant by FIFA, (ii) the Guest is seriously ill, unable to obtain a valid visa to travel to Russia or has died, (iii) there is an event of force majeure, (iv) due to a change in personal circumstances or (v) any other reasons which may be defined by FIFA in the Ticket transfer and resale policy that will be available on www.fifa.com/tickets.

6.Can I transfer the Tickets of my Guests for only some of the Matches included in my VST/ TST?

No. If you have purchased Venue Series Tickets series (“VSTs”) or Team Specific Ticket series (“TSTs”), you may only submit the entire VST or TST series for a Ticket transfer (and not any parts thereof).

7.What are the consequences if I transfer or resell my Tickets to somebody else outside of FIFA’s official Transfer and Resale Platform?

The unauthorised transfer constitutes a violation of the General Terms and Conditions for the Use of Tickets. In such case, your Tickets will be automatically cancelled. As a consequence FIFA may:

  1. refuse to deliver the Ticket;
  2. refuse entry into the Stadium;
  3. eject the Ticket Holder from the Stadium;
  4. seize the Ticket;
  5. electronically invalidate the Ticket, and any other Tickets purchased by the Ticket Applicants;
  6. file suit to enforce the relevant terms, laws and regulations and claim damages, if appropriate; and/or
  7. notify governmental authorities of any such violation.

In such case, you are not entitled to any refund or further compensation. Upon request from FIFA, you must explain how, from whom, for what consideration and from where they obtained their Tickets.

8.Can I allow one of my Guests to become the main Ticket Applicant of my application?

No, you (being the main Ticket Applicant and contracting party of the Ticket Sales Agreement) are not entitled to transfer those Tickets allocated to yourself. If you are unable to attend the Match for which you have purchased Tickets, then you may submit all of your Tickets for possible resale on FIFA’s official Ticket Transfer and Resale platform available on www.fifa.com/tickets during the Last Minute Sales Phase starting on 18 April.

XIX. Ticket Account Enquiries

1.Why should I check “My Account” on www.fifa.com/tickets?

Your FIFA Ticketing Account includes important information related to your Ticket Applications. For example, you can change your personal data, check if your Ticket Application has been successful or modify/ cancel your Ticket Application until such dates established for the respective Random Selection Draw Sales Period of Sales Phases (1) and (2).

2.Who can I ask if I have a question regarding the Ticket Application process?

Please refer to these “Frequently Asked Questions”. Should your question still be unanswered please complete the “Contact Us” form or through the IVR system and your enquiry will be dealt with by the FIFA World Cup Ticketing Centre (FWCTC)

3.How do I change my FIFA Ticketing Account e-mail address?

To change the email address you must log into your FIFA Ticketing Account on www.fifa.com/tickets, click on your account name in the top right hand corner of the page.  From here you can select to change your e-mail address details or account password or any other personal information as provided as part of the Ticket Application. Please remember any changes you make to your account.

XX. General Enquiries

1.What if my Ticket is lost, destroyed or stolen?

Treat your Tickets with care and keep them in a safe location at all times. Due to security concerns, duplicate Tickets will not be issued, because duplicate Tickets could result in more spectators entering the Stadium than the Stadium could safely accommodate. If you know that your Ticket has been lost or stolen, please report any theft to the police and contact the FIFA World Cup Ticketing Centre (FWCTC) immediately. The FWCTC contact details can be found at www.fifa.com/tickets on the section “More Information” of these FAQs

2.I have Tickets. How do I get accommodation?

You can secure hotel and other types of accommodations by any means of your choice. If you wish, the FIFA Accommodation Office has a number of hotel rooms secured for the duration of the 2018 FIFA World Cup™.

FIFA recommends that you secure accommodation, as well as international transportation to and from Russia, early due to anticipated high demand. For information, please visit the following link: http://hotels.fifa.com/

3.Will the cost of travel be included with the Tickets I purchase?

No. However, within Russia, in some Host Cities, the appropriate authorities may provide free access to (i) public transportation systems that connect the main Host City areas and Stadium on Match days and (ii) public intercity train that connect some Host Cities on Match days, for individuals who hold a Ticket and have made appropriate arrangements.

Detailed information of each Host City and intercity network, if applicable, will be available in the Host City Spectator Guides and on www.fifa.com in due course.

4.Will there be public parking at the Stadiums?

No, public parking will not be available within the Stadium grounds. A limited allocation of parking spaces will be available to Special Access Ticket holders for each Stadium.

5.Are Special Access Ticket customers entitled to obtain a parking pass?

Information related to parking passes will be available at a later point in time.

6.I have a parking pass for Special Access Ticket customers and plan to drive a car to the stadium. How can I find out about parking?

The location of parking within each stadium may vary. Where necessary, a transfer service may be provided between the parking spaces and the Stadium. Further details will be available in due course.

7.What is FIFA doing about hooligans?

FIFA is working closely with all participating National Football Member Associations and international authorities to ensure that individuals who have been banned from attending football Matches are not able to purchase Tickets. If a successful applicant is later found to be included in a National / Member Association's list of banned individuals, that person’s application will be cancelled.

XXI. Important Documents for the Purchase and Use of Tickets

1.What are the Ticket Sales Regulations?

The Ticket Sales Regulations are the regulations applying to, and governing, the sale of Tickets by FIFA to individuals. The Ticket Sales Regulations are accessible on www.fifa.com/tickets, via the menu bar item “Legal”.

2.What are the General Terms and Conditions for the Use of Tickets?

The General Terms and Conditions for the Use of Tickets are regulating any use of Tickets and the terms of admission to the Stadium at which a specific Match is taking place. The General Terms and Conditions for the Use of Tickets are accessible at www.fifa.com/tickets, via the menu bar item “Legal”.

3.What is the Stadium Code of Conduct?

The Stadium Code of Conduct describes the applicable safety and security measures and policies for the conduct and items prohibited within a Stadium on Match days. The Stadium Code of Conduct is accessible on www.fifa.com/tickets, via the menu bar item “Legal”.

XXII. More information

Unable to find what you were looking for?

You can request information not contained in the FAQ via the contact form or by phone on 8 495 787 2018 for Russian residents, or + 41 44 563 2018 for international customers.

The FIFA World Cup Ticketing Centre is equipped to receive typed messages over the phone line from customers that are deaf, deafened, hard of hearing or deafblind. If you need to use this option, please press 9 when calling the FIFA World Cup Ticketing Centre.

For further information regarding other personalised identification documents (Fan ID), please visit the website www.fan.id.ru.